Frequently Asked Questions
All your answers at 7u770 in one place
Bonus claims, account management, deposits and withdrawals — get clear and simple answers about everything.
Welcome to 7u770. This FAQ page has been created to provide direct and reliable answers to the questions most frequently asked by Bangladeshi players. Below you will find detailed information on how to claim the welcome bonus, what to do if you have an account issue, how to deposit using bKash or Nagad, and how long it takes to withdraw winnings. If you cannot find the answer to your question, our support team is always ready.
Detailed Q&A
Your questions, our answers
Welcome Bonus
After opening your account at 7u770 for the first time, a 120% welcome bonus is automatically added to your first deposit. No separate code or application is needed. For example, if you deposit ৳1,000 you will receive a ৳1,200 bonus and your total balance will be ৳2,200. The maximum bonus cap is ৳8,000 — meaning if you deposit ৳14,000 or more, the bonus will still be a maximum of ৳8,000 and your total balance will be ৳22,000.
Yes, if after receiving the bonus you want to cancel it before completing the wagering, you can request this through our live chat support. However, please note that if the bonus is cancelled, any winnings earned from the bonus balance will also be cancelled. It is advised to consider this carefully before submitting a cancellation request.
Generally, slot games and fishing games count fully toward wagering. Live casino games and sports betting may count partially or at a different rate. Contact support to find out the rate for specific game categories. 7u770 ensures transparency for all bonuses, so if you have any doubts, ask before you start playing.
Yes, every bonus has an expiry period. Once it expires, the bonus is automatically removed from the account. You will be informed of exactly how many days you have to use it at the time the bonus is issued. If wagering is not completed in time, any winnings earned from the bonus may also be cancelled, so keep the deadline in mind while playing.
Wagering is the condition of placing a specified amount of bets before withdrawing winnings from a bonus. At 7u770, wagering is calculated only on the bonus amount, not on the deposit + bonus. The requirement is 10x. Example: if you receive a ৳1,200 bonus, completing ৳12,000 in bets will make the bonus winnings eligible for withdrawal. This calculation is kept transparent and simple so players are not confused.
Member Account
No. According to 7u770's rules, each player may only hold one account. If you attempt to create multiple accounts, all accounts may be suspended and bonuses may be cancelled. This policy is strictly followed to ensure fair play and equal opportunity for all players.
To change personal information such as name, phone number or address, contact the support team directly via live chat or email at ([email protected]). For security reasons, information is updated after identity verification. A copy of your identity document may be required.
Go to the login page and click the "Forgot Password" option. Instructions for resetting your password will be sent once you provide your registered phone number or email. If you have trouble with that process, contact support — the 24/7 team is ready to help.
Some common reasons for login issues are: incorrect password, Caps Lock being on, account being temporarily suspended, or an outdated browser cache. First, try resetting your password. If the problem persists, clear your browser cache and try again. If that still does not work, let 7u770 support know via live chat and we will resolve it quickly.
Go to the 7u770 login page and fill in the registration form — just provide a phone number or email, your preferred username, and a password. Once your account is successfully created, the welcome bonus will be automatically added at the time of your first deposit. Please note, this service is only for those aged 21 and above.
Deposit Questions
Log in to 7u770, go to the "Deposit" section and select Nagad as the payment method. Send the required amount from your Nagad app to the Nagad number shown on screen. Shortly after the transaction is completed, the funds will be added to your 7u770 account. If you have any issues, contact support with your transaction ID.
Most of the time deposits are processed very quickly. However, occasionally there may be a slight delay due to network issues. If your balance still does not show after waiting 15-20 minutes after the deposit, contact support via live chat with a screenshot of the payment or the transaction reference. They will verify and resolve the issue quickly.
Yes, bKash is one of the supported payment methods at 7u770. On the deposit page, select the bKash option and make the bKash payment to the number provided. It is one of the most widely available methods in Bangladesh, so it is quite popular among players. You can also deposit via Nagad, Rocket, and direct bank transfer.
The minimum deposit amount at 7u770 for all payment methods (bKash, Nagad, Rocket, bank transfer) is ৳300. This limit has been set conveniently for most players in Bangladesh so that anyone can start playing on any budget.
7u770 itself does not charge any processing fee on deposits. However, your mobile banking app or bank may deduct a small service charge according to its own terms — this depends on your payment service provider's policy. It is a good idea to check the charge schedule in your bKash, Nagad or Rocket app before depositing.
Withdrawals
The minimum withdrawal amount at 7u770 is ৳800. This applies to all payment methods (bKash, Nagad, Rocket, bank transfer). When withdrawing, ensure your balance exceeds this minimum limit and that any applicable wagering requirements for bonuses have been met.
Yes, absolutely — however the wagering requirements must be fully met first. 7u770's wagering is 10 times the bonus amount only. For example, if you receive a ৳1,200 bonus, completing ৳12,000 in bets will make the bonus winnings eligible for withdrawal. Once the requirements are met, submit a withdrawal request and you will receive your funds within 1 hour.
No. For security and anti-money laundering purposes, 7u770 only approves withdrawals to a bKash, Nagad, Rocket or bank account registered in the player's own name. Withdrawal requests to third-party accounts will not be accepted and the transaction may be cancelled.
7u770 generally processes withdrawal requests within 1 hour of receipt. In most cases, the funds reach your mobile wallet or bank account in even less time. If there is a delay for any reason, notify the support team and they will assist on a priority basis.
Have more questions?
If you cannot find the answer in this FAQ, speak directly with our support team. Service is available in both Bengali and English, 24 hours a day, 7 days a week.
Live Chat
Get instant help from any page on the site. Available 24/7.
Email Support
[email protected] — email us to report a detailed issue.